Shipping Policy

We dispatch orders Monday to Friday, Order before 1pm for same day dispatch.

For personalised prints (if requested) we will send you a proof within 1 business day (Monday-Friday) If you approve your proof by 1pm we will ship your order same day.

Domestic Shipping
Free delivery on all UK domestic orders.

International Shipping

Free Worldwide tracked delivery on framed prints.

Unframed prints get free delivery worldwide on orders over £20.

Print Delivery Times

Unframed Prints

  • UK: 1–2 business days
  • USA: 1–3 business days
  • Europe, Australia, New Zealand, Canada: 2–4 business days
  • Rest Of The World 2–5 business days

Classic Framed Prints

  • UK: 2–4 business days
  • USA: 2–4 business days
  • Europe, Australia, New Zealand, Canada: 2–5 business days
  • Rest Of The World: 3–7 Business days

Float Framed Canvas Prints

  • UK: 2–5 business days
  • USA: 2–5 business days
  • Europe, Australia, New Zealand, Canada: 3–7 business days
  • Rest Of The World: 4–8 Business days

(weekends and public holidays are not classed as business days)

Delivery times are estimates and are not guaranteed, There may delays if your item is held by customs.

Refunds/cancellations

We do not accept refunds for personalised items or framed prints. If your item arrives damaged we will send a replacement. We will ask for photo evidence of the damage to the print or frame.

Our framing service is a custom service so it not part of our return policy.

Import/customs duties Information

UK Customers - Import/customs duties
We are based in the UK and all of our prints and framed for UK customers will be shipped from our studio in Staffordshire. There are no customs duties for UK customers.

USA Customers - Import/customs duties
Prints and framed prints will be shipped from within the USA. This means your order will arrive within just a few days and there are no customs duties to be paid. 

EU Customers - Import/customs duties

We ship prints and framed prints to the EU from the Netherlands so that customers do not have to pay customs duties on their orders within the EU. On rare occasions when we can not ship from the EU your print will be shipped from the UK and there may be customs due that are payable by the customer.

Australian Customers - Import/customs duties
Prints and framed prints will be shipped from within Australia. This means your order will arrive within just a few days and there are no customs duties to be paid. 

New Zealand Customers - Import/customs duties
Prints and framed prints will be shipped from Australia. This means your order will arrive within just a few days and there are no customs duties to be paid

UAE Customers - Import/customs duties
Prints and framed prints will be shipped from the UK or Australia to the UAE, Import duties are only usually due on orders over 3000 AED however we have seen instances where the UAE has charged import duties.

Canadian Customers - Import/customs duties
Prints and framed prints will be shipped from the within Canada or from USA or UK to the Canada, Import duties are only usually due on items over $60 CAD import duties are usually 5% of the value of the item. Most orders will be shipped from Canada with zero customs duties

Digital Files
Digital goods are emailed immediately after you approve your artwork.

Lost Mail Policy
Lost mail claims will not be accepted until after 5 working days after the due delivery date for UK domestic orders and 10 working days after the due delivery date for all international orders. If your parcel is declared lost by royal mail we will ship you replacements prints.

Tracking numbers will be provided for all orders over £25.

Export duties may be payable if you order outside of the UK. As with all international orders the duties are to be paid by the purchaser. We recommend that customers please check before they place an order if they will be liable for import taxes.