Hi Linda,

I apologize if the quality of the paper did not meet your expectations. Please allow me to explain that we use Giclee Print technology with pigment inks rated at 100 years, 312gsm Archival Matte Smooth Fine Art Paper, which adheres to art gallery standards. This type of paper is celebrated for its longevity, ensuring that the artwork remains vibrant and unaffected by fading or yellowing for over a century.

If prefer gloss paper, often perceived as thicker and, mistakenly, of higher quality. We are more than happy to accommodate and can arrange to send out a new print on glossy paper.

However, it's important to note that glossy papers deteriorate over time, leading to yellowing and fading. Please be aware, that glossy prints are typically never used in art galleries. This is due to their lack of longevity compared to matte papers, which are designed to ensure the artwork's endurance throughout a lifetime.

Many Thanks

Gaz